Terms of Use

1. Acceptance of Terms

Welcome to VSA (Vehicle Scheduling AI). These Terms of Use ("Terms") govern your access to and use of VSA's vehicle scheduling AI platform, including our website, software, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these Terms, then you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

VSA provides an AI-powered vehicle scheduling platform that enables dealerships and service centers to automate customer service bookings through WhatsApp and other communication channels. Our Service includes:

• AI-powered customer communication and scheduling
• Integration with dealership management systems (DMS)
• WhatsApp Business API integration
• Customer booking management and automation
• Real-time appointment scheduling and confirmations
• Analytics and reporting tools

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You are responsible for safeguarding the password and all activities that occur under your account. VSA cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in compliance with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or to solicit unlawful activity
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems to access the Service in a manner that sends more requests than a human can reasonably produce
• Transmit any malicious code, viruses, or other harmful content
• Collect or harvest any personally identifiable information from the Service
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove, alter, or obscure any proprietary notices on the Service

5. Subscription Plans and Billing

5.1 Subscription Plans

VSA offers various subscription plans for our Service. Detailed pricing and plan features are available on our website and are subject to change with notice.

5.2 Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms
• You authorize us to charge your designated payment method for all fees
• If payment fails, we may suspend or terminate your access to the Service
• Price changes will be communicated with at least 30 days' notice

5.3 Free Trial

We may offer free trial periods for new users. Trial terms will be specified at signup. At the end of the trial period, your subscription will automatically continue under the selected paid plan unless you cancel.

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

You retain ownership of all data you provide to the Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide the Service to you. We implement appropriate security measures to protect Customer Data.

7. Intellectual Property Rights

7.1 VSA Property

The Service and its original content, features, and functionality are and will remain the exclusive property of VSA and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription period.

7.3 Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by VSA without any obligation to you.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access to the Service. We may experience downtime for maintenance, updates, or due to factors beyond our control.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period.

9.2 Termination by VSA

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct that we determine to be harmful to the Service or other users.

9.3 Effects of Termination

Upon termination, your access to the Service will cease immediately. We may delete your account and all associated data after a reasonable retention period, subject to applicable law and our Privacy Policy.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VSA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, REGARDLESS OF THE THEORY OF LIABILITY.

VSA's total liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to VSA for the Service during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless VSA, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Customer Data or content

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

12.2 Dispute Resolution Process

Before filing any formal legal proceeding, you agree to first contact us at legal@vsa.com to attempt to resolve any dispute informally. If we cannot resolve the dispute within 60 days, either party may pursue formal legal action.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VSA regarding the Service.

13.2 Modifications

We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of the Service after any modifications constitutes acceptance of the new Terms.

13.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

14. Contact Information

If you have any questions about these Terms, please contact us at: